Mindful Virtual Assistance ("we", "us", or "our") values the privacy of our users (each, "you" or "User") and is committed to safeguarding your privacy when you access, visit, use, or engage with our website(s), available at www.mindfulvirtualassistance.ca (the "Services").

This Privacy Policy is designed to inform you about how we collect, use, disclose, and protect your information when you interact with the Services. We encourage you to read this Privacy Policy carefully before using the Services. By using the Services, you agree to the terms of this Privacy Policy and your continued use constitutes your ongoing agreement.

This Privacy Policy is part of our Terms of Service, available at https://www.mindfulvirtualassistance.ca/terms-conditions, and is incorporated therein by reference.

1. What Type of Information We Collect

We may collect two types of data:

• Non-Personal Information: This includes data that does not identify you personally, such as aggregated usage data, technical information about your device (e.g., browser type, operating system, language preferences), and activity data (e.g., mouse movements, clicks). This information helps us enhance the Services' functionality.

• Personal Information: This refers to information that can identify an individual or that could reasonably identify you with effort. Personal information includes:

• Account Information: Information you provide when registering for the Services.

• Voluntary Information: Information you provide through email or communications with us.

• Device Information: Information collected from your device, such as IP address, geolocation, and identifiers tied to your activity on the Services.

If we combine Personal Information with Non-Personal Information, the combined data will be treated as Personal Information.

2. How We Use the Information

We may use your Personal Information for several purposes, including:

• To communicate with you, provide updates, and respond to your inquiries.

• To set up and maintain your account and offer the Services.

• To authenticate access to specific features of the Services.

• To send relevant notifications and alerts based on events identified by the Services.

• To conduct research and analytics to improve the Services.

• To address customer service inquiries and resolve technical issues.

• To prevent fraud and illegal activities.

3. With Whom We Share the Information and For What Purpose

We do not sell or rent your Personal Information to third parties, but we may share it with the following recipients for specific purposes:

• Affiliated Companies: Companies affiliated with Mindful Virtual Assistance.

• Service Providers: Third-party service providers who assist with our business operations (e.g., cloud storage providers).

• Auditors or Advisors: To assess business processes.

• Business Transactions: In the event of a merger, sale, or transfer of assets, your Personal Information may be transferred to the acquiring party.

We may also share information to comply with legal obligations or protect our rights and the rights of our users.

4. Cookies and Other Technologies

We use cookies, web beacons, and similar technologies to collect and store information about your usage of the Services. You can manage cookie preferences through your device settings. Please note that disabling cookies may impact the functionality of certain Services.

5. International Data Transfers

As we operate globally, your Personal Information may be transferred to, and processed in, countries outside your home country. By using the Services, you consent to this transfer.

6. Data Retention

We retain Personal Information for as long as necessary to provide the Services, comply with legal obligations, resolve disputes, and enforce our agreements. If you request the deletion or correction of your Personal Information, we will process such requests in accordance with applicable law.

7. Your Privacy Rights

You have certain rights regarding your Personal Information, including:

• The right to access and update your Personal Information.

• The right to request the deletion of your Personal Information.

• The right to restrict or object to the processing of your information.

To exercise these rights, please contact us at info@mindfulvirtualassistance.ca.

8. How We Protect Your Information

We implement industry-standard security measures to protect your Personal Information from unauthorized access, disclosure, or misuse. However, no method of transmission over the internet is entirely secure, and we cannot guarantee absolute security.

9. Third-Party Links and Services

Our website may contain links to third-party sites. We are not responsible for the privacy practices of these sites, and this Privacy Policy does not apply to third-party services.

10. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. The latest version will be posted on our website, with the "Last Revised" date at the top of the page. Any material changes will be communicated to you via the Services.

11. Minors

The Services are not intended for children under the age of 13. If we learn that we have inadvertently collected Personal Information from a child under 13, we will take steps to delete that information.

12. Contact Us

If you have any questions or concerns regarding this Privacy Policy, please contact us at:

Mindful Virtual Assistance
Erin McKay & Mikayla Parmenter
info@mindfulvirtualassistance.ca
www.mindfulvirtualassistance.ca